Surviving the Information Explosion: How People Find Their Electronic Information

We report on a study of how people look for information within email, files, and the Web. When locating a document or searching for a specific answer, people relied on their contextual knowledge of their information target to help them find it, often associating the target with a specific document. They appeared to prefer to use this contextual information as a guide in navigating locally in small steps to the desired document rather than directly jumping to their target. We found this behavior was especially true for people with unstructured information organization. We discuss the implications of our findings for the design of personal information management tools

AXAF user interfaces for heterogeneous analysis environments

The AXAF Science Center (ASC) will develop software to support all facets of data center activities and user research for the AXAF X-ray Observatory, scheduled for launch in 1999. The goal is to provide astronomers with the ability to utilize heterogeneous data analysis packages, that is, to allow astronomers to pick the best packages for doing their scientific analysis. For example, ASC software will be based on IRAF, but non-IRAF programs will be incorporated into the data system where appropriate. Additionally, it is desired to allow AXAF users to mix ASC software with their own local software. The need to support heterogeneous analysis environments is not special to the AXAF project, and therefore finding mechanisms for coordinating heterogeneous programs is an important problem for astronomical software today. The approach to solving this problem has been to develop two interfaces that allow the scientific user to run heterogeneous programs together. The first is an IRAF-compatible parameter interface that provides non-IRAF programs with IRAF's parameter handling capabilities. Included in the interface is an application programming interface to manipulate parameters from within programs, and also a set of host programs to manipulate parameters at the command line or from within scripts. The parameter interface has been implemented to support parameter storage formats other than IRAF parameter files, allowing one, for example, to access parameters that are stored in data bases. An X Windows graphical user interface called 'agcl' has been developed, layered on top of the IRAF-compatible parameter interface, that provides a standard graphical mechanism for interacting with IRAF and non-IRAF programs. Users can edit parameters and run programs for both non-IRAF programs and IRAF tasks. The agcl interface allows one to communicate with any command line environment in a transparent manner and without any changes to the original environment. For example, the authors routinely layer the GUI on top of IRAF, ksh, SMongo, and IDL. The agcl, based on the facilities of a system called Answer Garden, also has sophisticated support for examining documentation and help files, asking questions of experts, and developing a knowledge base of frequently required information. Thus, the GUI becomes a total environment for running programs, accessing information, examining documents, and finding human assistance. Because the agcl can communicate with any command-line environment, most projects can make use of it easily. New applications are continually being found for these interfaces. It is the authors' intention to evolve the GUI and its underlying parameter interface in response to these needs - from users as well as developers - throughout the astronomy community. This presentation describes the capabilities and technology of the above user interface mechanisms and tools. It also discusses the design philosophies guiding the work, as well as hopes for the future

Questions in, Knowledge iN?: A study of Naver’s question answering community

Large general-purposed community question-answering sites are becoming popular as a new venue for generating knowledge and helping users in their information needs. In this paper we analyze the characteristics of knowledge generation and user participation behavior in the largest question-answering online community in South Korea, Naver Knowledge–iN. We collected and analyzed over 2.6 million question/answer pairs from fifteen categories between 2002 and 2007, and have interviewed twenty six users to gain insights into their motivations, roles, usage and expertise. We find altruism, learning, and competency are frequent motivations for top answerers to participate, but that participation is often highly intermittent. Using a simple measure of user performance, we find that higher levels of participation correlate with better performance. We also observe that users are motivated in part through a point system to build a comprehensive knowledge database. These and other insights have significant implications for future knowledge generating online communities

Personal and Ubiquitous Computing

Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/45920/1/779_2004_Article_306.pd

Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use

For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. Drawing on the work of Star, Hutchins, and Strauss, the paper focuses on issues of applying past information for current use. Our work extends Strauss' and Hutchins' trajectories to get at the understanding of potential future use by participants and its role in current information storage. We also note the simultaneously shared provenance and governance of multiple memories – human and technical. This analysis and the theoretical framework we construct should be to be useful in further efforts in describing and analyzing organizational memory within the context of knowledge management efforts.Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/42609/1/10606_2004_Article_DO00000135.pd

Knowledge sharing and Yahoo Answers: Everyone knows something

Yahoo Answers (YA) is a large and diverse question-answer forum, acting not only as a medium for sharing technical knowledge, but as a place where one can seek advice, gather opinions, and satisfy one's curiosity about a countless number of things. In this paper, we seek to understand YA's knowledge sharing activity. We analyze the forum categories and cluster them according to content characteristics and patterns of interaction among the users. While interactions in some categories resemble expertise sharing forums, others incorporate discussion, everyday advice, and support. With such a diversity of categories in which one can participate, we nd that some users focus narrowly on speci c topics, while others participate across categories. This not only allows us to map related categories, but to characterize the entropy of the users' interests. We nd that lower entropy correlates with receiving higher answer ratings, but only for categories where factual expertise is primarily sought after. We combine both user attributes and answer characteristics to predict, within a given category, whether a particular answer will be chosen as the best answer by the asker.ARI Intel Research National Science Foundation (0325347)Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/58015/1/fp840-adamic.pd

L-dwarf variability: I-band observations

We report on the results of an I-band photometric variability survey of eighteen L dwarfs. We find that seven exhibit statistically significant variations above the 95.4% confidence level with root-mean-square scatter (including photometric errors) between 0.010 and 0.083 mag. Another five targets have variability probabilities ~80%, suggesting that these are likely variable objects. Three of the variable objects display significant peaks in a CLEAN periodogram that are several times higher than the noise. The period for 2MASS 0345+25 is clearly not intrinsic to the object and can be dismissed. The periods found for 2MASS 0746+20AB and 2MASS 1300+19 are unique but longer than those periods likely from rotation velocity measurements and they do not represent periodic behavior in the light curve that persists through the entire data set. These observations suggest that we are not observing the rotation modulation of a long-lived albedo feature. Instead, rapid evolution of atmospheric features is likely causing the non-periodic variability. The remaining variable objects show no prominent features in their light curves, suggesting even more rapid evolution of atmospheric features. We argue against the existence of magnetic spots in these atmospheres and favor the idea that non-uniform condensate coverage is responsible for these variations. The magnetic Reynolds number in the atmosphere of L dwarfs is too small to support the formation of magnetic spots. In contrast, silicate and iron clouds are expected to form in the photospheres of L dwarfs. Inhomogeneities in such cloud decks and the evolution of the inhomogeneities can plausibly produce the observed photometric variations.Comment: 42 pages, 14 figures, minor corrections for typos and Figure 12, to appear in ApJ, v577, September 20, 200